Patient Services & Scheduling Coordinator

Hospital for Special Surgery; New York (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

Hospital for Special Surgery seeks a dedicated front-desk administrator to join our busy outpatient operations. You will handle patient scheduling, intake, and front-desk tasks with a focus on accuracy and patient satisfaction.

Strong communication and organizational skills are required, along with the ability to multitask in a fast-paced setting. Epic experience is preferred, and you will collaborate with care teams to ensure smooth operations.

Qualifications

• Excellent verbal and written communication skills, both spoken and written.
• Superior written and oral communication, with strong customer service experience.
• Ability to multitask and manage a fast-paced office environment.
• Strong organizational and problem-solving abilities; follow-through on tasks.
• Knowledge of healthcare industry regulations and health insurance.
• Ability to work collaboratively and support teammates; escalate issues when needed.
• Proficiency with computers and front-desk systems; Epic experience preferred.

Responsibilities

• Provide patient-focused front-desk service and scheduling support.
• Assist with billing, scheduling, and office operations using EMR systems.
• Lead office coverage in absence of the Office Manager.
• Escalate issues promptly and coordinate with care teams as needed.

Skills

Verbal communication

Written communication

Customer service

Organization

Problem solving

Multi-tasking

Team collaboration

Follow directions

Escalation handling

Computer skills

Healthcare knowledge

Tools

Epic

Job description

Hospital for Special Surgery seeks a dedicated front-desk administrator to join our busy outpatient operations. You will handle patient scheduling, intake, and front-desk tasks with a focus on accuracy and patient satisfaction.

Strong communication and organizational skills are required, along with the ability to multitask in a fast-paced setting. Epic experience is preferred, and you will collaborate with care teams to ensure smooth operations.