Patient Experience & Scheduling Lead

Hospital for Special Surgery; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Hospital for Special Surgery (HSS) in New York areas is seeking a Patient Care Coordinator to support scheduling, referrals, and patient communications. You will manage appointments, coordinate referrals with Epic, assist with billing, and ensure accurate chart documentation per hospital policy.

The ideal candidate has strong communication, multitasking, and teamwork skills. Regular full-time role with competitive benefits and base pay range described in the job posting.

Qualifications

• High School Diploma or GED required.
• Healthcare/Medical Secretary experience preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Schedule appointments and coordinate ancillary services.
• Coordinate referrals and pre-authorizations with provider teams.
• Manage billing/check-out processes and collect copayments as needed.
• Document patient information accurately in the EMR and support office workflow.

Skills

Verbal and written communication

Customer service orientation

multitask

Team collaboration

Attention to detail

Computer skills

Epic knowledge

Education

High School Diploma or GED

Tools

Epic EMR

Microsoft Office

Phone systems

Job description

Hospital for Special Surgery (HSS) in New York areas is seeking a Patient Care Coordinator to support scheduling, referrals, and patient communications. You will manage appointments, coordinate referrals with Epic, assist with billing, and ensure accurate chart documentation per hospital policy.

The ideal candidate has strong communication, multitasking, and teamwork skills. Regular full-time role with competitive benefits and base pay range described in the job posting.