Patient Care Coordinator — Epic Scheduling Pro

Hospital for Special Surgery; Stamford (CT); Hybrid; USD 57,000 - 87,000; Full time

Job summary

Hospital for Special Surgery seeks a Patient Care Coordinator to support patient access and front-desk operations in CT offices. The role emphasizes courteous patient interactions, accurate scheduling, billing support, and collaboration with clinical staff.

The position requires strong communication, organizational skills, and experience with EPIC or equivalent EMR systems. On-site role with regular responsibilities in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• Healthcare office experience preferred.
• Experience with EPIC preferred.
• Strong communication and organizational skills.
• Ability to follow directions and office policies.

Responsibilities

• Answer phones and greet patients courteously and professionally.
• Schedule appointments and coordinate referrals per provider protocol.
• Handle check-out, collect copayments and outstanding balances as needed.
• Navigate EPIC for scheduling, billing, and chart documentation.
• Support front-desk operations and assist team to improve patient flow.

Skills

Verbal & written comms

Customer service

Multitasking

Team collaboration

Attention to detail

Education

High School diploma or GED

Tools

Epic software

Job description

Hospital for Special Surgery seeks a Patient Care Coordinator to support patient access and front-desk operations in CT offices. The role emphasizes courteous patient interactions, accurate scheduling, billing support, and collaboration with clinical staff.

The position requires strong communication, organizational skills, and experience with EPIC or equivalent EMR systems. On-site role with regular responsibilities in a fast-paced healthcare environment.