Patient Experience & Scheduling Specialist

Hospital for Special Surgery; New York (NY); On-site; USD 38,000 - 58,000; Full time

Job summary

The Hospital for Special Surgery in New York is seeking an experienced Medical Administrative Assistant to support front desk operations, scheduling, billing, and patient flow. Education: High School Diploma required; Licensure/Certification in medical office administration preferred.

Experience: at least 2 years in healthcare administration; EPIC and MS Office proficiency essential. You will answer phones, greet patients, manage appointments, verify insurance, and maintain accurate charts in a

Qualifications

• EDUCATION – Required: High School Diploma or equivalent (G.E.D.) or higher.
• EXPERIENCE – Required: 2 Healthcare/Medical-Medical Secretary experience.
• EXPERIENCE – Preferred: Healthcare administrative experience.

Responsibilities

• Answer phones and greet patients courteously and efficiently.
• Schedule appointments and coordinate referrals and procedures.
• Process check-out and collect payments; assist with billing and chart documentation.
• Utilize EPIC and MS Office to document and communicate with clinical teams.
• Maintain accuracy in patient records and insurance information.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Teamwork

Detail-oriented

Computer skills

Scheduling

Education

High School Diploma or equivalent

Medical office education preferred

Tools

EPIC

Microsoft Office

Job description

The Hospital for Special Surgery in New York is seeking an experienced Medical Administrative Assistant to support front desk operations, scheduling, billing, and patient flow. Education: High School Diploma required; Licensure/Certification in medical office administration preferred.

Experience: at least 2 years in healthcare administration; EPIC and MS Office proficiency essential. You will answer phones, greet patients, manage appointments, verify insurance, and maintain accurate charts in a