Patient Care Navigator — Epic-Savvy & Team-Driven

Hospital for Special Surgery; New York (NY); On-site; USD 38,000 - 58,000; Full time

Job summary

Hospital for Special Surgery is seeking a Patient Care Coordinator to support patient flow and administrative operations in New York and Paramus. Responsibilities include greeting patients, scheduling appointments, coordinating referrals, and handling billing with care and accuracy.

Ideal candidates will have at least two years in healthcare administration, solid communication skills, and proficiency with Epic and MS Office.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years in a healthcare/medical secretary role.
• Strong communication and multitasking abilities.

Responsibilities

• Answers phones and greets patients courteously and professionally.
• Schedules appointments and coordinates referrals and pre-authorizations.
• Checks out patients, handles billing, and documents in the EMR.

Skills

Verbal & written comms

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

Epic

Office software

Job description

Hospital for Special Surgery is seeking a Patient Care Coordinator to support patient flow and administrative operations in New York and Paramus. Responsibilities include greeting patients, scheduling appointments, coordinating referrals, and handling billing with care and accuracy.

Ideal candidates will have at least two years in healthcare administration, solid communication skills, and proficiency with Epic and MS Office.