Patient Care & Scheduling Coordinator

Hospital for Special Surgery; Westport (CT); On-site; USD 39,000 - 58,000; Full time

Job summary

Hospital for Special Surgery in Westport, CT seeks a Regular Full-time Medical Secretary to join our front desk team. You will greet patients, answer calls, verify information, and coordinate appointments.

The role requires excellent communication, strong organizational skills, and familiarity with Epic; you will support scheduling, billing documentation, and patient flow in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in healthcare/medical secretary roles.
• Epic experience preferred; familiarity with healthcare terminology beneficial.

Responsibilities

• Greet patients and visitors, answer phones, and schedule appointments.
• Process front desk duties, check in/out, and manage chart documentation.
• Coordinate referrals and pre-authorizations with accuracy and timing.
• Use EPIC and MS Office to document interactions and billing information.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Organization

Problem-solving

Healthcare knowledge

Computer skills

Regulations knowledge

Education

High School Diploma or GED

Tools

Epic

Job description

Hospital for Special Surgery in Westport, CT seeks a Regular Full-time Medical Secretary to join our front desk team. You will greet patients, answer calls, verify information, and coordinate appointments.

The role requires excellent communication, strong organizational skills, and familiarity with Epic; you will support scheduling, billing documentation, and patient flow in a fast-paced setting.