Patient Services Concierge & Scheduling Lead

Hospital for Special Surgery; Tower (MN); On-site; USD 38,000 - 58,000; Full time

Job summary

Hospital for Special Surgery seeks an experienced administrative support specialist to assist a physician practice. You will schedule appointments, triage patient inquiries, verify insurance, and liaise with the billing team to ensure smooth operations.

Strong communication, customer service, and organizational skills are essential. Epic experience is preferred; care with patient confidentiality and accuracy is required.

Qualifications

• Provide administrative support to a physician practice.
• Coordinate meetings and optimize office resources.
• Triage calls and patient inquiries.
• Schedule patient appointments and procedures.
• Verify medical insurance.
• Process patient payments.
• Obtain necessary insurance pre-certifications and authorizations.
• Prepare and file charts.

Responsibilities

• Provide comprehensive administrative support to an HSS physician practice, assisting in day-to-day services and contributing to clinical excellence.
• Arrange meetings and conferences, develop processes to maximize office resources and equipment, and anticipate patient and physician needs.
• Triage calls and patient inquiries.
• Schedule patient appointments and procedures.
• Conduct verification of medical insurance.
• Collect patient payments.
• Obtain insurance pre-certifications and authorizations.
• File chart preparation and liaise with billing company.

Skills

Administrative support

Scheduling

Customer service

Communication

Epic knowledge

Microsoft Office

Billing basics

Insurance verification

Education

High School Diploma or GED

Tools

Epic

Job description

Hospital for Special Surgery seeks an experienced administrative support specialist to assist a physician practice. You will schedule appointments, triage patient inquiries, verify insurance, and liaise with the billing team to ensure smooth operations.

Strong communication, customer service, and organizational skills are essential. Epic experience is preferred; care with patient confidentiality and accuracy is required.