Patient Experience & Scheduling Specialist

Hospital for Special Surgery; New York (NY); On-site; USD 37,000 - 58,000; Full time

Job summary

Hospital for Special Surgery in New York is seeking a full-time front-desk/secretary role focused on patient scheduling, billing and administrative support. You will coordinate appointments, use EPIC for scheduling, and ensure accurate charting and billing while delivering exceptional patient service.

The role requires a high school diploma (or GED) and at least 2 years in healthcare administration, with strong communication and organizational skills to thrive in a busy, patient-centered

Qualifications

• Education: High School Diploma or GED.
• Minimum 2 years experience in healthcare/medical secretary.
• Strong communication and problem-solving skills.

Responsibilities

• Schedule appointments and manage referrals.
• Coordinate scheduling in EPIC and ensure pre-authorizations.
• Manage check-out processes and collect payments.
• Maintain accurate patient charts and billing documentation.
• Provide excellent patient service and communication.

Skills

Excellent communication

Customer service

Teamwork

Multitasking

Attention to detail

Epic experience

Education

High school diploma or GED

Tools

EPIC

Job description

Hospital for Special Surgery in New York is seeking a full-time front-desk/secretary role focused on patient scheduling, billing and administrative support. You will coordinate appointments, use EPIC for scheduling, and ensure accurate charting and billing while delivering exceptional patient service.

The role requires a high school diploma (or GED) and at least 2 years in healthcare administration, with strong communication and organizational skills to thrive in a busy, patient-centered