Patient Care Coordinator: Front Desk & Scheduling Pro

Hospital for Special Surgery; New York (NY); On-site; USD 3,784,000 - 5,772,000; Full time

Job summary

Hospital for Special Surgery seeks a Patient Care Coordinator to support patient flow, scheduling and billing in a fast-paced environment. You will greet patients, manage referrals and EPIC entries, and assist with pre-authorization workflows as required.

The ideal candidate has strong communication, organization, and teamwork skills, with prior experience in healthcare admin and a customer-service mindset.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of healthcare/medical secretary experience.
• Strong verbal and written communication; customer service oriented.
• Knowledge of health insurance and healthcare regulations is a plus.
• Proficiency with EPIC and Microsoft Office.

Responsibilities

• Answer phones and greet patients professionally and empathetically.
• Schedule appointments and coordinate referrals and surgical dates.
• Manage check-out, collect copayments, and assist with billing as needed.
• Enter information accurately into EPIC and other systems.
• Support office workflow and assist colleagues to ensure smooth operations.

Skills

Verbal communication

Written communication

Customer service

Organization

Multitasking

Team collaboration

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Epic

Job description

Hospital for Special Surgery seeks a Patient Care Coordinator to support patient flow, scheduling and billing in a fast-paced environment. You will greet patients, manage referrals and EPIC entries, and assist with pre-authorization workflows as required.

The ideal candidate has strong communication, organization, and teamwork skills, with prior experience in healthcare admin and a customer-service mindset.