Patient Care & Scheduling Coordinator

Harbor Audiology; Longview (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Harbor Audiology in Longview is seeking a Front Office Professional to coordinate patient scheduling and provide broad administrative support. The role involves scheduling, insurance verifications, and hearing aid maintenance within a patient-centric team.

The ideal candidate will have a high school diploma (associate degree preferred) and experience in a healthcare front office, with strong computer and communication skills to ensure a positive patient experience.

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2 years front office experience a plus.
• Healthcare/Medical experience a plus.
• Must be computer literate in Microsoft Office programs.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound/outbound calls into appointments.
• Supports wellness by requesting referrals annually.
• Executes appointment reminder process with 24-hour pre-calls.
• Ensures best patient experience with courteous interactions.
• Verifies insurance and completes paperwork for hearing devices.
• Participates in ongoing training and development as assigned.
• Maintains patient privacy per HIPAA.
• Tracks and reports daily scheduling metrics.

Skills

Scheduling

Front office

Microsoft Office

Communication

Team player

Detail oriented

Multitasking

Customer service

Education

High School Diploma

Associate Degree preferred

Tools

Office equipment (fax, printers)

Microsoft Office

Job description

Harbor Audiology in Longview is seeking a Front Office Professional to coordinate patient scheduling and provide broad administrative support. The role involves scheduling, insurance verifications, and hearing aid maintenance within a patient-centric team.

The ideal candidate will have a high school diploma (associate degree preferred) and experience in a healthcare front office, with strong computer and communication skills to ensure a positive patient experience.