Audiology Patient Experience & Scheduling Specialist

Harbor Audiology & Hearing Services; Gig Harbor (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

Harbor Audiology & Hearing Services in Gig Harbor, WA is seeking a Front Office Professional to coordinate patient schedules, handle calls, and support the practice staff. You will help ensure a positive patient experience and maintain privacy according to HIPAA guidelines.

The ideal candidate has a High School Diploma (associate degree preferred), front office experience in healthcare, and proficiency with Microsoft Office.

Qualifications

• High School Diploma required; associate degree preferred.
• 2 years front office experience a plus.
• Healthcare/Medical experience a plus.
• Must be computer literate in all Microsoft Office programs.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound/outbound calls into appointments.
• Supports the practice’s wellness mission by asking all current patients for referrals annually.
• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
• Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience.
• Verifies insurance and completes necessary paperwork to ensure that all hearing aid devices are delivered in a timely fashion for each appointment.
• Participates in ongoing training and development as assigned by the Operations Supervisor.
• Anticipate provider needs, supporting the patient care.
• Will be taught how to clean and do minor repair of hearing aids.
• Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.
• Track and report daily scheduling metrics.

Skills

Front office coordination

Customer service

Communication skills

Team player

Multitasking

Attention to detail

Education

High School Diploma

Associate Degree preferred

Tools

Microsoft Office

Office equipment (fax, printers)

Job description

Harbor Audiology & Hearing Services in Gig Harbor, WA is seeking a Front Office Professional to coordinate patient schedules, handle calls, and support the practice staff. You will help ensure a positive patient experience and maintain privacy according to HIPAA guidelines.

The ideal candidate has a High School Diploma (associate degree preferred), front office experience in healthcare, and proficiency with Microsoft Office.