Hearing Care Scheduling & Patient Experience Specialist

Socket.dev; Longview (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

Harbor Audiology in Longview, WA seeks a Front Office Professional to coordinate scheduling and provide broad administrative support. The role focuses on maximizing revenue opportunities and delivering excellent patient experiences while handling insurance verifications and patient privacy.

The position pays $20–$25 per hour, based on experience, and requires strong communication skills, organizational ability, and teamwork within a private practice setting.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound / outbound calls into appointments.
• Supports the wellness mission by asking for referrals annually.
• Executes appointment reminder process with pre-calls at 24 hours prior to appointment.
• Ensures patient experience through timely and courteous interactions.
• Verifies insurance and completes paperwork to ensure devices are delivered timely.
• Participates in ongoing training and development as assigned.
• Anticipates provider needs, supporting patient care.
• Cleans and does minor repairs of hearing aids.
• Maintains patient privacy per HIPAA guidelines.
• Tracks and reports daily scheduling metrics.

Job description

Harbor Audiology in Longview, WA seeks a Front Office Professional to coordinate scheduling and provide broad administrative support. The role focuses on maximizing revenue opportunities and delivering excellent patient experiences while handling insurance verifications and patient privacy.

The position pays $20–$25 per hour, based on experience, and requires strong communication skills, organizational ability, and teamwork within a private practice setting.