Audiology Front Office & Patient Care Coordinator

Harbor Audiology; Gig Harbor (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

Harbor Audiology in Gig Harbor seeks a Front Office Professional to coordinate scheduling and provide broad administrative support in a privately owned practice. You will work with a team to ensure a smooth patient experience and optimal revenue opportunities.

Responsibilities include scheduling, insurance verifications, referrals, and maintaining patient privacy according to HIPAA while delivering friendly, organized service to patients and staff.

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2 years front office experience a plus.
• Prior Healthcare/Medical experience a PLUS.
• Must be computer literate in all Microsoft Office programs.
• Hands on experience with office equipment (fax machines and printers).
• Must be able to multitask and work well independently and as part of a team.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound / outbound calls into appointments.
• Supports the wellness mission by asking current patients for referrals annually.
• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
• Verifies insurance and completes paperwork to ensure hearing aid devices are delivered timely.
• Maintains patient privacy in compliance with HIPAA.
• Track and report daily scheduling metrics.

Skills

Customer service

Multitasking

Teamwork

Communication skills

Time management

Microsoft Office

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Job description

Harbor Audiology in Gig Harbor seeks a Front Office Professional to coordinate scheduling and provide broad administrative support in a privately owned practice. You will work with a team to ensure a smooth patient experience and optimal revenue opportunities.

Responsibilities include scheduling, insurance verifications, referrals, and maintaining patient privacy according to HIPAA while delivering friendly, organized service to patients and staff.