Patient Care Coordinator - Front Desk & Scheduling

Harbor Audiology; Vancouver (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

Harbor Audiology in Vancouver, WA seeks a Front Office Professional to coordinate patient scheduling and revenue opportunities. You will manage the schedule, verify insurance, handle authorizations, and deliver excellent frontline service in a private practice setting.

Responsibilities include patient communications, referrals, reminders, and basic hearing aid maintenance, while upholding HIPAA privacy and teamwork with staff.

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2 years front office experience a plus.
• Prior Healthcare/Medical experience a PLUS.
• Must be computer literate in Microsoft Office programs.
• Hands-on experience with office equipment (fax, printers).
• Must multitask, work independently, and as part of a team.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound/outbound calls into appointments.
• Supports wellness mission by asking for referrals annually.
• Executes appointment reminders with pre-calls 24 hours prior.
• Ensures excellent patient experience through timely, courteous interactions.
• Verifies insurance and completes paperwork for hearing aid delivery.
• Participates in ongoing training as assigned by Operations Supervisor.
• Anticipates provider needs and supports patient care.
• Learn to clean and perform minor repairs on hearing aids.
• Maintains patient privacy in compliance with HIPAA.
• Tracks and reports daily scheduling metrics.

Skills

Front desk

Scheduling

Insurance verification

HIPAA knowledge

Microsoft Office

Customer service

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Harbor Audiology in Vancouver, WA seeks a Front Office Professional to coordinate patient scheduling and revenue opportunities. You will manage the schedule, verify insurance, handle authorizations, and deliver excellent frontline service in a private practice setting.

Responsibilities include patient communications, referrals, reminders, and basic hearing aid maintenance, while upholding HIPAA privacy and teamwork with staff.