Audiology Front Office & Scheduling Specialist

Harbor Audiology; Longview (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

Harbor Audiology, a privately-owned audiology practice in the Pacific Northwest, is seeking a Front Office Professional for the Longview location. You will coordinate schedules, verify insurance, and support a patient-focused team to deliver outstanding hearing healthcare experiences.

duties include coordinating appointments, handling referrals, and ensuring HIPAA compliance while maintaining privacy and top-notch customer service.

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2 years front office experience a plus.
• Healthcare/Medical experience a plus.
• Computer literate in Microsoft Office programs.
• Hands-on experience with office equipment (fax, printers).
• Must work well independently, be detail-oriented and organized, and multitask.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound/outbound calls into appointments.
• Encourages referrals from current patients annually.
• Executes appointment reminders with 24-hour pre-calls.
• Ensures patients have a positive experience with courteous interactions.
• Verifies insurance and completes paperwork for timely hearing aid delivery.
• Participates in ongoing training as assigned by the Operations Supervisor.
• Maintains patient privacy per HIPAA and practice policies.
• Tracks and reports daily scheduling metrics.

Skills

Scheduling

Insurance verification

Customer service

HIPAA compliance

Team player

Multitasking

Microsoft Office

Education

High School Diploma

Associate Degree preferred

Tools

Microsoft Office Suite

Office equipment (fax, printers)

Job description

Harbor Audiology, a privately-owned audiology practice in the Pacific Northwest, is seeking a Front Office Professional for the Longview location. You will coordinate schedules, verify insurance, and support a patient-focused team to deliver outstanding hearing healthcare experiences.

duties include coordinating appointments, handling referrals, and ensuring HIPAA compliance while maintaining privacy and top-notch customer service.