Audiology Patient Care & Scheduling Specialist

Harboraudiology; Port Angeles (WA); On-site; USD 37,000 - 52,000; Full time

Job summary

Harbor Audiology in Port Angeles is seeking a Front Office Professional to coordinate patient schedules and provide essential administrative support to the practice. You will be the first point of contact, handling calls, insurance verifications, and patient flow with a focus on courteous, HIPAA-compliant service.

The ideal candidate is detail-oriented, proficient with Microsoft Office, able to multitask, and comfortable working in a small team to deliver outstanding patient experiences.

Qualifications

• High School Diploma required, Associate Degree preferred.
• 2 years front office experience a plus.
• Prior Healthcare/Medical experience a PLUS.
• Must be computer literate in all Microsoft Office programs.
• Hands on experience with office equipment (fax machines and printers).
• Must be able to multitask and be detail-oriented and organized. Must be able to work well independently and as a team member.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound / outbound calls into appointments.
• Supports wellness mission by asking all current patients for referrals annually.
• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
• Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience.
• Verifies insurance and completes necessary paperwork to ensure hearing aid devices are delivered timely for each appointment.
• Participates in ongoing training and development as assigned by the Operations Supervisor
• Anticipate provider needs, supporting the patient care.
• Will be taught how to clean and do minor repair of hearing aids.
• Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.
• Track and report daily scheduling metrics.

Skills

Patient-focused

Team collaboration

Organized

Multi-tasking

Communication

Education

High School Diploma

Associate Degree preferred

Tools

Microsoft Office

Job description

Harbor Audiology in Port Angeles is seeking a Front Office Professional to coordinate patient schedules and provide essential administrative support to the practice. You will be the first point of contact, handling calls, insurance verifications, and patient flow with a focus on courteous, HIPAA-compliant service.

The ideal candidate is detail-oriented, proficient with Microsoft Office, able to multitask, and comfortable working in a small team to deliver outstanding patient experiences.