Audiology Front Office & Scheduling Specialist

Harbor Audiology; Port Angeles (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Harbor Audiology in Port Angeles seeks a Front Office Professional to coordinate patient scheduling and provide essential administrative support for the practice. You will be the first point of contact, handling calls, referrals, and insurance questions to keep the schedule running smoothly.

The ideal candidate will maintain patient privacy, verify insurance, and assist with hearing aid devices while delivering exceptional service. Team collaboration and accuracy are key to success in this role.

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2 years front office experience a plus.
• Prior Healthcare/Medical experience a PLUS.
• Must be computer literate in all Microsoft Office programs.
• Hands on experience with office equipment (fax machines and printers).
• Must be able to multitask and work well independently, be detail-oriented and organized.
• Must work well as a team member.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound / outbound calls into appointments.
• Supports the practice’s wellness mission by asking all current patients for referrals annually.
• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
• Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience.
• Verifies insurance and completes necessary paperwork to ensure that all hearing aid devices are delivered in a timely fashion for each appointment.
• Participates in ongoing training and development as assigned by the Operations Supervisor.
• Anticipate provider needs, supporting the patient care.
• Will be taught how to clean and do minor repair of hearing aids.
• Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.
• Track and report daily scheduling metrics.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Education

High School Diploma

Associate Degree preferred

Tools

Microsoft Office

Job description

Harbor Audiology in Port Angeles seeks a Front Office Professional to coordinate patient scheduling and provide essential administrative support for the practice. You will be the first point of contact, handling calls, referrals, and insurance questions to keep the schedule running smoothly.

The ideal candidate will maintain patient privacy, verify insurance, and assist with hearing aid devices while delivering exceptional service. Team collaboration and accuracy are key to success in this role.