Patient Experience & Scheduling Coordinator

Harbor Audiology & Hearing Services; Port Angeles (WA); On-site; USD 32,000 - 46,000; Full time

Job summary

Harbor Audiology & Hearing Services in Port Angeles is seeking a Front Office Professional to coordinate patient scheduling and provide broad administrative support. You will transform calls into appointments, verify insurance, and support patient privacy in a team environment.

The ideal candidate has 2 years of front office experience in healthcare, strong computer skills, and the ability to multitask while delivering excellent customer service to patients and staff.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• 2 years front office experience a plus in a medical setting.
• Healthcare/Medical experience is beneficial.
• Must be able to use Microsoft Office programs proficiently.
• Hands-on experience with office equipment (fax, printers).
• Strong multitasking, detail orientation, and teamwork.

Responsibilities

• Creates and manages an effective patient schedule.
• Translates calls into appointments and coordinates referrals.
• Handles insurance verifications and required authorizations.
• Performs hearing aid cleaning and minor repairs as needed.
• Maintains patient privacy per HIPAA guidelines and practice policies.
• Tracks scheduling metrics and participates in ongoing training.

Skills

Front office experience

Healthcare/Medical experience

Microsoft Office

Patient scheduling

Education

High School Diploma

Associate Degree preferred

Tools

Microsoft Office Suite

Job description

Harbor Audiology & Hearing Services in Port Angeles is seeking a Front Office Professional to coordinate patient scheduling and provide broad administrative support. You will transform calls into appointments, verify insurance, and support patient privacy in a team environment.

The ideal candidate has 2 years of front office experience in healthcare, strong computer skills, and the ability to multitask while delivering excellent customer service to patients and staff.