Patient Care & Scheduling Coordinator

Optum; Yalesville (CT); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

401k contribution

Equity stock purchase

Job summary

Optum in Connecticut is seeking a friendly receptionist to support the care team at ProHealth locations. You will check in patients, answer inquiries, schedule appointments, and document using the EHR system.

This role emphasizes confidentiality, accurate payments, and teamwork across locations. Experience in primary care and Epic are preferred. The role offers competitive hourly pay and a comprehensive benefits package.

Qualifications

• 1+ years of receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office.

Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Skills

Receptionist experience

Customer service

Tools

Microsoft Office

Epic

Job description

Optum in Connecticut is seeking a friendly receptionist to support the care team at ProHealth locations. You will check in patients, answer inquiries, schedule appointments, and document using the EHR system.

This role emphasizes confidentiality, accurate payments, and teamwork across locations. Experience in primary care and Epic are preferred. The role offers competitive hourly pay and a comprehensive benefits package.