Patient Care Navigator: Scheduling & Support

Optum; Holden (MA); Hybrid; USD 26,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Volunteer Benefits

Job summary

Optum is hiring a Patient Service Representative in Holden, MA. The role involves handling high volumes of patient inquiries, updating electronic medical records, and ensuring excellent customer service both onsite and remotely after initial training.

The position requires a High School Diploma or GED, 1+ year healthcare administrative experience, and proficiency with MS Office. Hybrid work is available after a 6-week onsite training period, with some days working from home.

Qualifications

• High School Diploma/GED is required.
• 1+ years of experience providing administrative support in a healthcare, medical office and/or health insurance environment.
• Experience with MS Office products (MS Word, Excel, Outlook, PowerPoint).
• Experience with an electronic medical records (EMR) system preferred.

Responsibilities

• Screens all incoming patient inquiries to determine whether they can be handled by the Patient Service Representative or directed to other team members.
• Documents details of each call in the patient’s electronic medical record using service line tools and free text as needed.
• Reviews and updates missing or outdated information in patient records during calls.
• Maintains high levels of customer service to patients, visitors, staff and external customers in a professional manner.
• Deescalates upset patients and refers highly complex calls to a supervisor when needed.

Skills

Administrative support

Education

High School Diploma/GED

Tools

MS Word

Excel

Outlook

PowerPoint

EMR system

Job description

Optum is hiring a Patient Service Representative in Holden, MA. The role involves handling high volumes of patient inquiries, updating electronic medical records, and ensuring excellent customer service both onsite and remotely after initial training.

The position requires a High School Diploma or GED, 1+ year healthcare administrative experience, and proficiency with MS Office. Hybrid work is available after a 6-week onsite training period, with some days working from home.