Patient Access & Care Concierge

China Reform Holdings Corporation; Concord (NH); On-site; USD 40,000 - 52,000; Full time

Job summary

Concord Hospital is seeking a patient care coordinator to support reception, registration, scheduling and referral coordination. You will serve as the first point of contact for patients and families, ensuring a compassionate, efficient experience and accurate data handling.

Responsibilities include verifying insurance, maintaining records, coordinating care across departments, and supporting a patient-centered medical home culture. This role requires teamwork and adherence to policies.

Qualifications

• High School degree or GED required; annual registration competency exam.
• Demonstrated customer service ability interacting with public, staff and patients preferred.

Responsibilities

• Greets and assists patients, secures signatures, and follows CHMG policies.
• Verifies insurance and demographic information; educates on resources and reconciles lists/reports.
• Facilitates care between primary, specialty, and ancillary services.
• Welcomes and maintains patient information and medical records.
• Handles incoming calls and department inquiries; routes requests as needed.
• Schedules and confirms appointments; promotes Patient Connect enrollment.
• Manages mail, faxes, and electronic documents; educates on form completion.

Skills

Customer service

Data entry

Medical terminology familiarity

Scheduling

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Concord Hospital is seeking a patient care coordinator to support reception, registration, scheduling and referral coordination. You will serve as the first point of contact for patients and families, ensuring a compassionate, efficient experience and accurate data handling.

Responsibilities include verifying insurance, maintaining records, coordinating care across departments, and supporting a patient-centered medical home culture. This role requires teamwork and adherence to policies.