Patient Access & Care Coordinator

crhc; Concord (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator to support patient registration, appointment scheduling, and referral coordination. The role emphasizes compassionate customer service, data management, and collaboration with clinical teams.

Responsibilities include verifying insurance details, maintaining medical records, handling inquiries, and facilitating intake for new and existing patients. The position requires a high school diploma and demonstrated customer service experience.

Qualifications

• High School degree required; annual registration competency exam. Customer service ability preferred.
• Knowledge of medical office operations: scheduling, registration, EMR, patient flow, billing, coding, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information; makes collection attempts and educates on resources; reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients; creates and maintains medical records.
• Processes and routes all incoming calls or requests; responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments; works Televox Reports daily; promotes Patient Connect enrollment.
• Distributes mail, faxes and electronic documents; educates patient on form completion requests.
• Supports a culture of "yes" in support of a patient-centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects; coordinates multiple aspects of projects and events.

Skills

Customer service

Medical office ops

Scheduling

Registration

EMR/EHR

Payer guidelines

Education

High School diploma

Job description

Concord Hospital is seeking a Patient Care Coordinator to support patient registration, appointment scheduling, and referral coordination. The role emphasizes compassionate customer service, data management, and collaboration with clinical teams.

Responsibilities include verifying insurance details, maintaining medical records, handling inquiries, and facilitating intake for new and existing patients. The position requires a high school diploma and demonstrated customer service experience.