Compassionate Patient Care Coordinator

China Reform Holdings Corporation; Concord (NH); On-site; USD 36,000 - 60,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator to support patient registration, referrals, scheduling, and administrative tasks within a busy medical office. The role focuses on delivering timely, compassionate customer service and seamless patient flow.

The coordinator will verify insurance information, manage records, and act as a central access point for patients and families under the guidance of Practice Administration.

Qualifications

• High school diploma or GED required with demonstrated customer service ability.
• Knowledge of medical office operations, including scheduling, registration, and EMR workflows.
• Familiarity with medical terminology preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.
• Supports a culture of "yes" In support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Skills

Customer service

Medical office operations

Scheduling

EMR systems

Medical terminology

Education

High School diploma

Tools

Televox

Electronic Medical Records (EMR)

Job description

Concord Hospital is seeking a Patient Care Coordinator to support patient registration, referrals, scheduling, and administrative tasks within a busy medical office. The role focuses on delivering timely, compassionate customer service and seamless patient flow.

The coordinator will verify insurance information, manage records, and act as a central access point for patients and families under the guidance of Practice Administration.