Patient Access & Care Coordinator

Concord Hospital Health System; Town of Warner (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Concord Hospital Health System is seeking a Patient Care Coordinator to support patient registration, referral coordination and call management. The role acts as the primary access point for patients and families, ensuring timely, efficient and compassionate service.

The candidate should have a high school diploma (GED acceptable) and proven customer service experience, with familiarity in medical office operations including scheduling, EMR use, and patient flow.

Qualifications

• High School degree or GED required; annual registration competency exam.
• Proven customer service experience; knowledge of medical office operations including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information; makes collection attempts while educating on resources; reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments; works Televox Reports daily; promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops; receives, tracks and educates patient of form completion requests.
• Supports a culture of “yes” in support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects; coordinates multiple aspects of projects, events, and other complex activities.

Skills

Customer service

Medical office operations

Scheduling

Phone management

Referral coordination

Education

High School diploma or GED

Tools

Electronic Medical Records

Televox

Patient Connect enrollment

Job description

Concord Hospital Health System is seeking a Patient Care Coordinator to support patient registration, referral coordination and call management. The role acts as the primary access point for patients and families, ensuring timely, efficient and compassionate service.

The candidate should have a high school diploma (GED acceptable) and proven customer service experience, with familiarity in medical office operations including scheduling, EMR use, and patient flow.