Referral & Scheduling Coordinator

Dartmouth-Hitchcock; Lebanon (NH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Retirement plans

Job summary

Dartmouth Health is seeking an administrative referral coordinator in New Hampshire. The role involves responding to patient calls, greeting and assisting patients, handling forms, and coordinating schedules to ensure full and accurate appointment bookings.

The position requires a high school diploma or equivalent with relevant office experience, strong communication, and computer skills to support providers and staff in patient communications and insurance processes.

Qualifications

• High school diploma or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed.
• Completes any follow up needs for patients as directed by the After Visit Summary.

Skills

Insurance knowledge

Medical terminology

Communication

Prioritization

Computer literacy

Education

High school diploma or equivalent

Job description

Dartmouth Health is seeking an administrative referral coordinator in New Hampshire. The role involves responding to patient calls, greeting and assisting patients, handling forms, and coordinating schedules to ensure full and accurate appointment bookings.

The position requires a high school diploma or equivalent with relevant office experience, strong communication, and computer skills to support providers and staff in patient communications and insurance processes.