Medical Office Secretary: Scheduling & Referrals

Dartmouth-Hitchcock; Lebanon (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health in Lebanon, NH is seeking an Administrative Support professional to review and process referrals, schedule tests and appointments, and assist staff in patient communications. The role requires strong computer skills, attention to detail, and the ability to interact with providers, staff, and insurance representatives.

Responsibilities include handling patient calls, greeting patients, managing forms and technology usage, and coordinating with clinical staff to ensure timely care

Qualifications

• High school graduate or equivalent with 1 year experience in a provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Reviews, processes, and tracks all referrals for services delivered by providers.
• Schedules appointments, tests or procedures, and responds to patient calls.
• Provide instruction and support to staff for communicating with patients.
• Act as liaison between physicians and outside specialists when needed.
• Respond to patient calls with general information and education.
• Greet patients, collect questionnaires, assist with forms and use of technology.
• Assess needs of patients without appointments and process requests for prescriptions or forms.
• Review schedules daily for accuracy and manage wait lists and e-DH work lists.
• Complete follow-up tasks such as booking appointments and scheduling tests.
• Handle incoming calls, messages, and transfer as appropriate.
• Monitor faxes and system messages to meet patient needs in a timely manner.
• Process Authorizations and Pre Certifications for external procedures.
• Review end-of-day provider schedules and contact patients for follow-up.
• Support providers and staff in addressing patient questions and concerns.

Skills

High School

Insurance Terminology

Patient Interaction

Multitasking

Computer Literacy

Communication Skills

Job description

Dartmouth Health in Lebanon, NH is seeking an Administrative Support professional to review and process referrals, schedule tests and appointments, and assist staff in patient communications. The role requires strong computer skills, attention to detail, and the ability to interact with providers, staff, and insurance representatives.

Responsibilities include handling patient calls, greeting patients, managing forms and technology usage, and coordinating with clinical staff to ensure timely care