OBGYN Patient Care Coordinator & Scheduler

Dartmouth-Hitchcock Health; Concord (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

Dartmouth-Hitchcock Health in Concord, NH, is seeking a Referral Coordinator to review, process, and track referrals across services. The role includes scheduling appointments, answering patient questions, and supporting staff with provider communication and patient education.

Responsibilities emphasize managing referral queues, ensuring timely authorizations, and coordinating with primary care physicians and specialists to keep patients informed and serviced efficiently.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to interact effectively with providers, staff, patients and insurance plan representatives.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments and assists with forms and technology.
• Assesses needs and processes prescriptions, forms, or appointment requests.
• Reviews schedules and reschedules to keep patients fully booked.
• Completes follow-ups such as scheduling labs, radiology, or external procedures.
• Manages messages and transfers calls as directed by staff.

Skills

Medical terminology

Insurance terminology

Interpersonal skills

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Job description

Dartmouth-Hitchcock Health in Concord, NH, is seeking a Referral Coordinator to review, process, and track referrals across services. The role includes scheduling appointments, answering patient questions, and supporting staff with provider communication and patient education.

Responsibilities emphasize managing referral queues, ensuring timely authorizations, and coordinating with primary care physicians and specialists to keep patients informed and serviced efficiently.