Pulmonary Referrals & Scheduling Coordinator

Dartmouth Health; Lebanon (NH); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

Dartmouth Health is seeking an administrative professional to manage referrals, scheduling, and patient communication in a fast-paced clinic setting.

You will respond to patient calls, greet patients, assist with forms and technology, and coordinate with providers and external offices to keep schedules accurate and patients informed.

Attention to insurance verification, pre-authorizations, and documentation is essential, delivering excellent customer service to patients and staff.

Competenze

• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives.
• Prior computer experience, excellent communication skills, and attention to detail.

Mansioni

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, assists patients with forms and use of technology, and communicates any delays.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and reschedules patients to ensure fully booked schedules.
• Completes follow-up tasks for patients per the After Visit Summary (booking appointments, lab/radiology scheduling, external procedures).
• Receives calls and messages, schedules appointments or transfers the call as needed.

Conoscenze

Insurance knowledge

Medical terminology

Interpersonal skills

Computer literacy

Attention to detail

Communication skills

Formazione

High school diploma or equivalent with 1 year experience in provider office

Descrizione del lavoro

Dartmouth Health is seeking an administrative professional to manage referrals, scheduling, and patient communication in a fast-paced clinic setting.

You will respond to patient calls, greet patients, assist with forms and technology, and coordinate with providers and external offices to keep schedules accurate and patients informed.

Attention to insurance verification, pre-authorizations, and documentation is essential, delivering excellent customer service to patients and staff.