Patient Care Scheduler & Care Team Liaison

Ebenezer

Minneapolis (MN)

On-site

USD 32,000 - 45,000

Full time

9 days ago

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Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life insurance

Disability insurance

PTO

Sick time

Tuition reimbursement

Retirement savings

Earned wage access

Job summary

Fairview is seeking a Complex Scheduler to coordinate appointments, imaging, labs, procedures, surgeries, and treatments across multiple locations. You will serve as a central contact, ensuring services are timed, sequenced, and completed with top-tier patient service.

You will collaborate with providers, schedulers, and care teams to prepare daily calendars, review messages, and communicate updates to patients and caregivers, prioritizing urgent needs while upholding safety and regulatory

Qualifications

2 years experience in a healthcare setting/practice.
1 year Completing scheduling and registration of appointments.
1 year Practicing good public relations, customer service, time management, prioritization, and patient communication skills.
1 year Proficient use of computer keyboarding and Microsoft office tools (Word, Excel, Outlook, Teams).

Responsibilities

Pre & Post-Appointment Support.
Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.
Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered.
Provides patients/caregivers with information and updates.
Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor.