Integrated Care Scheduler

Fairview Health Services; Maple Grove (MN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

PTO

Sick time

Tuition reimbursement

Retirement plan

Earned wages access

Job summary

Fairview Health Services in Maple Grove is seeking a Complex Scheduler to coordinate appointments, imaging, labs, procedures, and surgeries across clinics and locations. You will serve as the single point of contact for scheduling, communicating with patients and caregivers, and ensuring timely and sequenced care while maintaining a friendly, professional demeanor.

The role requires strong organization, attention to detail, and experience with Epic scheduling and customer service.

Qualifications

• 2 years experience in a healthcare setting/practice.
• 1 year Completing scheduling and registration of appointments.
• 1 year Practicing good public relations, customer service, time management, prioritization, and patient communication skills.
• 1 year Proficient use of computer keyboarding and Microsoft office tools (Word, Excel, Outlook, Teams)

Responsibilities

• Pre & Post-Appointment Support.
• Serve as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.
• Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered.
• Provides patients/caregivers with information and updates.
• Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor.
• Monitors, manage, and schedules/reschedules appointments from work queues or messages.
• Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns).
• Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: Appointments, labs, imaging are prioritized and sequenced appropriately.
• Medical records (results, office notes, etc) are received on time and available to the provider/care team.
• Prior authorization is completed, if needed.

Skills

Scheduling experience

Customer service

Communication

Time management

Microsoft Office

Education

Healthcare or business degree

Tools

Epic Health Records

Job description

Fairview Health Services in Maple Grove is seeking a Complex Scheduler to coordinate appointments, imaging, labs, procedures, and surgeries across clinics and locations. You will serve as the single point of contact for scheduling, communicating with patients and caregivers, and ensuring timely and sequenced care while maintaining a friendly, professional demeanor.

The role requires strong organization, attention to detail, and experience with Epic scheduling and customer service.