Cardiology Center Scheduler: Seamless Care Coordination

Fairview Health Services; Minneapolis (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Fairview Health Services in Minneapolis is seeking a Complex Scheduler to coordinate appointments, imaging, labs, procedures, surgeries, and treatments across departments and locations. You will serve as a single point of contact, translating complex service protocols and ensuring timely sequencing of patient care.

The role emphasizes patient communication and collaboration with care teams to maintain schedules and quality service.

Qualifications

• 2 years experience in a healthcare setting/practice.
• 1 year completing scheduling and registration of appointments.
• 1 year practicing good public relations, customer service, time management, prioritization, and patient communication skills.
• 1 year proficient use of computer keyboarding and Microsoft Office tools (Word, Excel, Outlook, Teams).

Responsibilities

• Pre & Post-Appointment Support.
• Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.
• Accurately navigates complex service protocols and information to ensure appropriate services are delivered.
• Provides patients/caregivers with information and updates.
• Maintains awareness of competing tasks and prioritizes to meet patient needs with a friendly demeanor.
• Monitors, manage, and schedules/reschedules appointments from work queues or messages.
• Collaborate with patients, caregivers, providers, schedulers, and care team members to ensure prioritization and sequencing.
• Ensure medical records are received on time and available to the provider/care team.
• Prepares schedules for providers and manages daily calendars at multiple locations.

Skills

Public relations

Customer service

Time management

Prioritization

Patient communication

Education

Healthcare or business-related degree

Tools

Microsoft Office

Job description

Fairview Health Services in Minneapolis is seeking a Complex Scheduler to coordinate appointments, imaging, labs, procedures, surgeries, and treatments across departments and locations. You will serve as a single point of contact, translating complex service protocols and ensuring timely sequencing of patient care.

The role emphasizes patient communication and collaboration with care teams to maintain schedules and quality service.