Surgical Scheduling Specialist – Complex Care Coordination

Fairview Health Services; Minneapolis, Burnsville, Maple Grove (MN, MN, MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Fairview Health Services in Minnesota is seeking a Complex Scheduler to coordinate appointments, imaging, labs, procedures, and surgeries across multiple departments and locations. You will serve as the central point of contact to ensure timely sequencing and completion of services.

The role emphasizes patient communication, problem-solving around insurance and access issues, and collaboration with providers and care teams to keep schedules accurate and up to date.

Qualifications

• 2 years of experience in a healthcare setting/practice.
• 1 year completing scheduling and registration of appointments.
• 1 year practicing good public relations, customer service, time management, prioritization, and patient communication skills.
• 1 year proficient use of computer keyboarding and Microsoft Office tools (Word, Excel, Outlook, Teams).

Responsibilities

• Pre & Post-Appointment Support.
• Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.
• Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered.
• Provides patients/caregivers with information and updates.
• Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor.
• Monitors, manage, and schedules/reschedules appointments from work queues or messages.
• Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns).
• Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: Appointments, labs, imaging are prioritized and sequenced appropriately.

Skills

Healthcare scheduling

Customer service

Time management

Microsoft Office

Education

Healthcare or business degree

Tools

Epic Health Records

Job description

Fairview Health Services in Minnesota is seeking a Complex Scheduler to coordinate appointments, imaging, labs, procedures, and surgeries across multiple departments and locations. You will serve as the central point of contact to ensure timely sequencing and completion of services.

The role emphasizes patient communication, problem-solving around insurance and access issues, and collaboration with providers and care teams to keep schedules accurate and up to date.