Patient Care & Registration Coordinator

ModernMD Urgent Care; Woodhaven (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

ModernMD Urgent Care in Michigan seeks a patient services professional to be the center's first contact, greeting patients and stakeholders upon entry and via phone and digital channels. You will register visits, verify insurance, and collect payments while delivering a positive patient experience through clinical and administrative duties.

The role includes handling calls, EMR documentation, front desk organization, and cross-training in intake and scribe duties.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year experience in a customer service setting, preferably in healthcare.
• Strong customer service skills with a friendly and positive presentation.
• Strong attention to detail and organization.
• Ability to work with multiple managers in a fast-paced environment.
• Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi is a plus.

Responsibilities

• Greet patients upon entering the center.
• Register patients for visits accurately.
• Verify patient insurance and collect payments.
• Answer and route phone calls; deliver messages as needed.
• Document patient information in the EMR accurately.
• Direct patient throughput and flow in the waiting area; engage in service recovery as needed.
• Organize front desk supplies and restock as needed.
• Maintain waiting area cleanliness and appearance.
• Complete daily procedure checklists.
• Comply with trainings and policies; welcome new team members.
• Engage in local marketing and email communications.

Skills

Customer service

Attention to detail

Interpersonal communication

Professional demeanor

EMR system

Education

High school diploma

Tools

EMR system

Job description

ModernMD Urgent Care in Michigan seeks a patient services professional to be the center's first contact, greeting patients and stakeholders upon entry and via phone and digital channels. You will register visits, verify insurance, and collect payments while delivering a positive patient experience through clinical and administrative duties.

The role includes handling calls, EMR documentation, front desk organization, and cross-training in intake and scribe duties.