Front Desk & Patient Experience Coordinator

ModernMD Urgent Care; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

ModernMD Urgent Care is seeking a capable front desk professional to greet patients as the first point of contact, register visits, verify insurance, and collect payments. You will respond to inquiries, route calls, and document patient data in the EMR, ensuring a smooth patient flow and positive experience.

The role emphasizes accurate data entry, confidentiality, and a collaborative environment with clinicians and administrative staff at a busy Urgent Care center in New York.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience, preferably in healthcare.
• Excellent interpersonal and communication skills with a professional demeanor.
• Fluency in additional languages is a plus.

Responsibilities

• Greet patients upon entry and register visits efficiently.
• Verify insurance and collect patient payments accurately.
• Answer and route phone calls; manage messages as needed.
• Document patient information in the EMR accurately.
• Maintain waiting area cleanliness and organization.

Skills

Customer service

Communication

Diplomacy

Attention to detail

Team player

Education

High school diploma or equivalent

Job description

ModernMD Urgent Care is seeking a capable front desk professional to greet patients as the first point of contact, register visits, verify insurance, and collect payments. You will respond to inquiries, route calls, and document patient data in the EMR, ensuring a smooth patient flow and positive experience.

The role emphasizes accurate data entry, confidentiality, and a collaborative environment with clinicians and administrative staff at a busy Urgent Care center in New York.