Patient Care Phlebotomist & Front Desk Ambassador

onemedical; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Job summary

One Medical in Washington, DC is seeking a Lab Services Specialist/Member Support Specialist to deliver venipuncture and clinical support while creating an exceptional patient experience. As the first contact for patients, you will manage front desk tasks, assist with scheduling, insurance verification and billing inquiries, and support providers and the virtual medical team.

You will use tools like Slack, G-suite, Zoom, and our EMR system to coordinate care and maintain a clean, on-brand lobby

Qualifications

• Proficient venipuncture and clinical support.
• Strong verbal and written communication skills.
• Customer-service oriented with empathy.

Responsibilities

• Perform venipuncture and clinical support for patients.
• Manage front desk tasks: check-in/out, insurance verification, billing inquiries.
• Maintain proper specimen labeling, handling, and inventory.
• Assist providers and virtual medical team with clerical duties.
• Master the technology suite (Slack, G-Suite, Zoom, EMR) for daily work.

Skills

C-I-CARE

Venipuncture

Patient service

Team player

Communication

Tools

EMR System

Slack

G-Suite

Zoom

RingCentral

Circulation

Job description

One Medical in Washington, DC is seeking a Lab Services Specialist/Member Support Specialist to deliver venipuncture and clinical support while creating an exceptional patient experience. As the first contact for patients, you will manage front desk tasks, assist with scheduling, insurance verification and billing inquiries, and support providers and the virtual medical team.

You will use tools like Slack, G-suite, Zoom, and our EMR system to coordinate care and maintain a clean, on-brand lobby