Patient Care & Outreach Navigator

SouthEast Alaska Regional Health Consortium; Sitka (AK); On-site; USD 74,390,000 - 103,320,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

Disability (long/short-term)

Retirement

Paid time off

Parental leave

Job summary

SouthEast Alaska Regional Health Consortium in Sitka, AK is hiring a Patient Care Coordinator to manage and coordinate all aspects of a patient’s care. You will work with the care team to ensure plans are followed and patient needs are met, coordinating referrals and communicating plan of care with patients.

Ideal candidates have an associate degree or equivalent experience, BLS preferred, and at least 2 years in healthcare administration or front/back-office roles.

Qualifications

• Associate degree or 2 years college in social work, social services, healthcare administration, business administration, or related field, or 2 years relevant professional experience.
• Bachelor’s degree may substitute all required experience.
• Basic Life Support preferred.
• 2 years healthcare or relevant administrative experience required.
• Internal candidates with 2 years of front/back-office experience may be considered.

Responsibilities

• Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
• Communicates regularly with patients and caregivers regarding Plan of Care (POC).
• Responsible for management and coordination of internal and external referrals.
• Acts as a communication portal between patients and their care team, sharing lab results and completing forms.
• Preformed patient outreach by telephone or text encouraging scheduling with the care team.
• Supports care coordination within SEARHC to ensure a consistent workflow.
• Facilitates efficient clinic flow and utilization; tracks case management data.
• Monitors patient progress and outcomes using SEARHC standards.
• Advocates for patients and caregivers and addresses needs in a timely manner.
• Identifies community resources and fosters partnerships.
• 50% referral management, 25% patient outreach, 25% care team communication.
• Other duties as assigned.

Skills

Customer service principles

Teamwork

Oral and written communications

Microsoft Office

Data collection

Assessment skills

Infection control

Safety principles

EHR systems

Education

Associate degree or 2 years of college in related field

Bachelor’s degree may substitute for experience

Basic Life Support (BLS) preferred

Tools

EHR systems

Job description

SouthEast Alaska Regional Health Consortium in Sitka, AK is hiring a Patient Care Coordinator to manage and coordinate all aspects of a patient’s care. You will work with the care team to ensure plans are followed and patient needs are met, coordinating referrals and communicating plan of care with patients.

Ideal candidates have an associate degree or equivalent experience, BLS preferred, and at least 2 years in healthcare administration or front/back-office roles.