Patient Care Navigator & Referrals Coordinator

SouthEast Alaska Regional Health Consortium (SEARHC); Wrangell (AK); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Retirement benefits

Paid time off

Parental leave

Health insurance

Dental benefits

Vision benefits

Life insurance

Disability insurance

Job summary

SEARHC is seeking a Patient Care Coordinator to manage and coordinate all aspects of a patient’s care within a Southeast Alaska health system. You will work closely with the care team to ensure treatment plans are followed and patient needs are met.

The role emphasizes communication with patients and caregivers, referral management, and support for community resources. A degree or equivalent experience is required, with BLS preferred and strong Microsoft Office and EHR proficiency.

Qualifications

• Associate’s degree or 2 years of college in related field or 2 years of relevant professional experience may be exchanged for a degree or course work.
• Bachelor’s degree in a relevant field may be exchanged for all required experience.
• Basic Life Support preferred.

Responsibilities

• Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
• Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services.
• Communicates regularly with patients and caregivers regarding Plan of Care (POC).
• Responsible for management and coordination of internal and external referrals.
• Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed.
• Preformed patient outreach- either by telephone or text encouraging patients to schedule with care team.
• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
• Facilitates efficient clinic flow and utilization.
• Tracks and maintains case management and coordination data.
• Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care.
• Advocates for patient and patient caregivers at service-delivery level, empower patient decision-making and self-care, and addresses patient needs in a timely manner.
• Facilitates patient outreach utilizing patient health and quality data.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.

Skills

Customer service principles

Oral and written communications

Teamwork

EHR systems

Data collection

Microsoft Office

Education

Associate's degree or 2 years of college

Bachelor's degree may substitute for required experience

Basic Life Support preferred

Tools

EHR systems

Microsoft Office (Word, Excel, PowerPoint)

Job description

SEARHC is seeking a Patient Care Coordinator to manage and coordinate all aspects of a patient’s care within a Southeast Alaska health system. You will work closely with the care team to ensure treatment plans are followed and patient needs are met.

The role emphasizes communication with patients and caregivers, referral management, and support for community resources. A degree or equivalent experience is required, with BLS preferred and strong Microsoft Office and EHR proficiency.