Entry-Level Patient Access Coordinator

SouthEast Alaska Regional Health Consortium; Sitka (AK); On-site; USD 34,000 - 43,000; Full time

Job summary

SouthEast Alaska Regional Health Consortium in Sitka, AK seeks a Patient Care Coordination Specialist I to serve as the entry-level point of contact for patients and support access to care through registration, scheduling, and insurance verification. You will handle patient check-in, verify information in the EHR, and coordinate with care teams to maintain smooth clinic flow.

The role emphasizes accuracy, attention to detail, and professional communication.

Qualifications

• High school diploma or GED – preferred.
• Basic Life Support (BLS) certification – preferred.
• 1 year of healthcare, customer service, or administrative experience – preferred.
• Knowledge of customer service principles.
• Basic understanding of front-end revenue cycle and registration requirements.

Responsibilities

• Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person.
• Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the EHR.
• Performs patient check-in and supports self-check-in processes, including confirming arrival and collecting co-pays.
• Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across multiple service lines.
• Manages worklists related to scheduling and patient communication; conducts outreach to support care team.
• Maintains confidentiality and adheres to SEARHC standards of service excellence.

Skills

Data entry

Attention to detail

Communication

Interpersonal skills

Customer service

Computer skills

EHR knowledge

Time management

Multitasking

Adaptability

Education

High school diploma or GED – preferred

Basic Life Support (BLS) – preferred

Job description

SouthEast Alaska Regional Health Consortium in Sitka, AK seeks a Patient Care Coordination Specialist I to serve as the entry-level point of contact for patients and support access to care through registration, scheduling, and insurance verification. You will handle patient check-in, verify information in the EHR, and coordinate with care teams to maintain smooth clinic flow.

The role emphasizes accuracy, attention to detail, and professional communication.