Patient Care Coordinator I: Front Desk & Scheduling

SouthEast Alaska Regional Health Consortium; Sitka (AK); On-site; USD 34,000 - 44,000; Full time

Job summary

SouthEast Alaska Regional Health Consortium invites applications for the Patient Care Coordinator I in Sitka. This entry‑level role serves as the first point of contact for patients and supports access to care through registration, scheduling, and verification of demographics and insurance.

You will provide high-quality customer service, manage appointment flow, and maintain accurate information in the EHR.

Qualifications

• High school diploma or GED preferred.
• Current Basic Life Support (BLS) certification preferred.
• One year of healthcare, customer service, or administrative experience preferred.

Responsibilities

• Serve as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person.
• Register and pre-register patients, ensuring accurate demographic, insurance, and eligibility information in the EHR.
• Perform patient check-in and support self-check-in, including collecting co-pays and ensuring forms are completed.
• Monitor appointment confirmations and follow up with patients regarding unconfirmed appointments.
• Schedule, reschedule, and cancel appointments across multiple service lines per established protocols.
• Manage worklists related to scheduling and patient communication; conduct outreach to support care team.
• Escalate complex issues as appropriate; uphold patient confidentiality and service standards.
• Support enrollment in the MySEARHC patient portal.
• May require flexible scheduling based on clinic operations.

Skills

Data entry

Attention to detail

Communication skills

Computer literacy

Medical equipment operation

Education

High school diploma or GED

Current BLS certification

Job description

SouthEast Alaska Regional Health Consortium invites applications for the Patient Care Coordinator I in Sitka. This entry‑level role serves as the first point of contact for patients and supports access to care through registration, scheduling, and verification of demographics and insurance.

You will provide high-quality customer service, manage appointment flow, and maintain accurate information in the EHR.