Patient Care Navigator

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 69,268,000 - 93,717,000; Full time

Benefits offered by this job

retirement

paid time off

paid parental leave

health insurance

dental

vision benefits

life insurance

long and short-term disability

Job summary

SouthEast Alaska Regional Health Consortium is seeking a Patient Care Coordinator in Alaska to manage and coordinate all aspects of a patient’s care, working with the care team to ensure treatment plans are followed. The role involves front-desk duties, patient check-in, scheduling across service lines, and ensuring accurate records in the EHR.

The position emphasizes strong customer service, data entry accuracy, and clear communication, with benefits including health coverage and retirement

Qualifications

• High school diploma or GED preferred.
• Current Basic Life Support (BLS) certification preferred.

Responsibilities

• Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
• Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
• Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.
• Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.

Skills

Customer service

Data entry

Interpersonal communication

Medical terminology

EHR navigation

Education

High school diploma or GED

BLS certification (preferred)

Tools

EHR system

Medical databases

Job description

SouthEast Alaska Regional Health Consortium is seeking a Patient Care Coordinator in Alaska to manage and coordinate all aspects of a patient’s care, working with the care team to ensure treatment plans are followed. The role involves front-desk duties, patient check-in, scheduling across service lines, and ensuring accurate records in the EHR.

The position emphasizes strong customer service, data entry accuracy, and clear communication, with benefits including health coverage and retirement