Patient Care & Optical Services Specialist

Now Optics; Tyler (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Free eyeglasses (2 per year)

Company-paid life and short-term-dis (

Identity theft protection

Pet insurance

Paid time off with seniority

Professional development and promotion

Employee recognition programs

Employee Assistance Program (EAP)

Friends and Family discounts

Job summary

Now Optics is seeking a Doctor’s Technician to be the first touchpoint in our store, delivering outstanding customer service while facilitating sales and supporting both retail and clinical teams.

You will greet patients, coordinate between departments, perform pre-tests and basic eye-care assessments, and help with lens edging and delivery to ensure a seamless experience for every customer.

Qualifications

• Associate degree or advanced certification or higher.
• Minimum 2 years of experience delivering customer service to patients/customers.
• Strong communication and empathy for diverse groups.
• Ability to multitask and adapt in a fast-paced setting.

Responsibilities

• Greet patients and customers and guide them through the experience.
• Coordinate between retail and clinical services teams.
• Schedule appointments and collect patient information.
• Support pre-tests and basic eye-care assessments.
• Assist in order fulfillment and ensure on-time delivery.
• Maintain brand standards and housekeeping in-store.

Skills

Customer service

Communication

Active listening

Team collaboration

Multitasking

Education

Associate's degree or advanced certification

Job description

Now Optics is seeking a Doctor’s Technician to be the first touchpoint in our store, delivering outstanding customer service while facilitating sales and supporting both retail and clinical teams.

You will greet patients, coordinate between departments, perform pre-tests and basic eye-care assessments, and help with lens edging and delivery to ensure a seamless experience for every customer.