Doctor's Technician: Patient Care & Sales

Now Optics; Cypress (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Free eyeglasses

Job summary

Now Optics is seeking a Doctor’s Technician to warmly greet patients at our on-site store and support seamless flow between clinical services and retail teams.

You will deliver outstanding customer service, facilitate sales, schedule pre-tests, and ensure orders are processed accurately and on time, contributing to an exceptional patient experience.

Join a fast-growing eyewear retailer with comprehensive benefits and opportunities for development.

Qualifications

• Associate’s degree or higher certification beyond high school.
• 2+ years of customer service experience with patients.
• Ability to communicate effectively with a diverse group.
• Active listening, build rapport and empathy.
• Proactive problem solving and flexible in a team.
• Collaborative spirit with team and patients.
• Driven by results with multitasking and prioritization.
• Passion for customer satisfaction and a positive demeanor.

Responsibilities

• Greet patients and customers, identify needs and promote products and services.
• Foster partnership between retail and professional services.
• Schedule appointments and complete pre-tests and patient history.
• Assist management with complaint resolution and maintain brand standards.
• Edge lenses, assemble frames, ensure on-time delivery of glasses.
• Maintain lab area standards and report equipment issues.
• Track delivery times to ensure 100% on-time promises.
• Other duties as assigned.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Team collaboration

Multitasking

Positive demeanor

Education

Associate degree or certification

Job description

Now Optics is seeking a Doctor’s Technician to warmly greet patients at our on-site store and support seamless flow between clinical services and retail teams.

You will deliver outstanding customer service, facilitate sales, schedule pre-tests, and ensure orders are processed accurately and on time, contributing to an exceptional patient experience.

Join a fast-growing eyewear retailer with comprehensive benefits and opportunities for development.