Doctor's Technician — Patient Care & Glasses Sales

Now Optics; Sugar Land (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Company paid life and short-term-dis&.

Identity theft protection

Pet insurance

Paid time off

Two free eyeglasses per year

Friends and Family discounts

Job summary

Now Optics is seeking a Doctor’s Technician for our on-site store location. You will greet patients, facilitate sales, and coordinate between our clinical services and retail teams to ensure a seamless patient experience.

This role emphasizes strong customer service and teamwork in a fast-paced environment. Ideal candidates have an associate’s degree or higher certification and 2+ years in customer service, with excellent communication and multitasking abilities to support eyewear fittings and

Qualifications

• Associate’s degree or advanced certification required.
• 2+ years of customer service experience required.
• Strong communication and interpersonal skills needed.
• Ability to multitask and work in a fast-paced retail environment.
• Customer-focused approach with problem-solving abilities.

Responsibilities

• Greet patients and customers entering the store and facilitate sales.
• Coordinate between retail and clinical services teams to ensure smooth handoffs.
• Schedule appointments and collect patient history and required measurements.
• Assist with eyewear fitting, lens edging, and order completion.
• Maintain brand standards and assist with patient issue resolution.

Skills

Customer service

Communication

Team collaboration

Multitasking

Empathy

Education

Associate’s degree or advanced certification

Job description

Now Optics is seeking a Doctor’s Technician for our on-site store location. You will greet patients, facilitate sales, and coordinate between our clinical services and retail teams to ensure a seamless patient experience.

This role emphasizes strong customer service and teamwork in a fast-paced environment. Ideal candidates have an associate’s degree or higher certification and 2+ years in customer service, with excellent communication and multitasking abilities to support eyewear fittings and