Optical Patient Care Technician

Stanton Optical; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Life insurance

Short-term disability

Free eyeglasses every year

Identity theft protection

Pet insurance

Paid time off

Professional development

Job summary

Stanton Optical in El Paso, TX is seeking a Doctor’s Technician to warmly greet patients, facilitate sales, and ensure a seamless flow between our clinical services team and retail staff. You will support both patient care and eyewear services in a fast-paced store environment.

You’ll perform basic tests, schedule appointments, assist in the lab, and help maintain brand standards while delivering outstanding customer service. We offer competitive benefits and opportunities for growth.

Qualifications

• Associate’s degree or advanced certification beyond high school, or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, build rapport, and empathize with the patients.
• Collaborative spirit, while building respectful and cordial relationships with your team and patients.
• Driven by results and able to multitask, prioritize and adapt in a dynamic store environment.

Responsibilities

• Greet patients and customers as they enter the store and identify needs to provide a memorable experience.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, record patient history, and perform pre-tests and basic eye measurements.
• Assist management with patient concerns and ensure expectations are met.
• Maintain brand standards and basic housekeeping in-store and in the lab area.
• Edge lenses, assemble frames, and ensure orders are delivered accurately and on time.
• Report equipment issues and incomplete orders to management.
• Monitor delivery times to patients to support prompt service.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Active listening

Multitasking

Team collaboration

Education

Associate degree or certification

Job description

Stanton Optical in El Paso, TX is seeking a Doctor’s Technician to warmly greet patients, facilitate sales, and ensure a seamless flow between our clinical services team and retail staff. You will support both patient care and eyewear services in a fast-paced store environment.

You’ll perform basic tests, schedule appointments, assist in the lab, and help maintain brand standards while delivering outstanding customer service. We offer competitive benefits and opportunities for growth.