Optical Patient Care Specialist

Stanton Optical; Springfield (MO); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Free eyeglasses (2 per year)

Friends and Family discounts

Paid time off (seniority)

Professional development and promotion

Employee Assistance Program

Identity theft protection

Job summary

Stanton Optical in Springfield, MO is seeking a Doctor’s Technician who warmly greets patients, facilitates the flow between clinical services and retail, and provides outstanding customer service while supporting sales. You will assist with basic eye-care tests and scheduling to ensure a smooth patient experience.

This role requires strong communication, empathy, and the ability to multitask in a fast-paced environment, with a focus on accuracy and timely delivery of eyewear orders.

Qualifications

• Associate degree or advanced certification beyond high school diploma or currently enrolled in comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Effective communication with diverse groups; active listening; building rapport and empathy.

Responsibilities

• Greet patients and customers entering the store, identify needs, and promote available products/services.
• Foster partnership between retail and professional services teams.
• Schedule and confirm appointments; enter patient history; perform pre-tests and basic eye tests as listed.
• Assist management with patient issue resolution and track job status to meet expectations.
• Maintain brand standards in store and lab areas; support timely delivery of orders.
• Complete damage control and ensure readiness for service commitments.

Skills

Customer service

Communication

Empathy

Active listening

Education

Associate degree or certification

Job description

Stanton Optical in Springfield, MO is seeking a Doctor’s Technician who warmly greets patients, facilitates the flow between clinical services and retail, and provides outstanding customer service while supporting sales. You will assist with basic eye-care tests and scheduling to ensure a smooth patient experience.

This role requires strong communication, empathy, and the ability to multitask in a fast-paced environment, with a focus on accuracy and timely delivery of eyewear orders.