Patient Care & Optical Lab Technician

Stanton Optical; Corpus Christi (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Company paid life and short-term-dis |

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee recognition

Employee Assistance Program (EAP)

Friends and Family discounts

Job summary

Stanton Optical in Corpus Christi, TX is seeking a patient-focused team member to greet customers, assist with eyewear sales, and coordinate between clinical services and the retail floor. You will help ensure a seamless experience from check-in to product completion.

You are expected to have 2+ years of customer service experience, an associate degree or higher, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• You have an associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You communicate effectively with a diverse group of people.
• You implement active listening, build rapport, and empathize with the patients.
• You remain proactive and execute problem solving skills to address potential patients’ concerns.

Responsibilities

• Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Team collaboration

Education

Associate degree or higher

Job description

Stanton Optical in Corpus Christi, TX is seeking a patient-focused team member to greet customers, assist with eyewear sales, and coordinate between clinical services and the retail floor. You will help ensure a seamless experience from check-in to product completion.

You are expected to have 2+ years of customer service experience, an associate degree or higher, strong communication skills, and the ability to multitask in a fast-paced environment.