Patient Services & Optical Lab Technician

Stanton Optical; Longview (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Life and short-term disability

Free eyeglasses (2 per year)

Identity theft protection

Pet insurance

Friends and Family discounts

Sales commissions

Job summary

Stanton Optical is seeking a customer-focused associate at our Longview, Texas location to greet patients, identify needs, and drive sales while coordinating between retail and clinical teams. You’ll schedule appointments, collect patient information, and help ensure a smooth patient experience from check-in to completion.

You will collaborate with technicians and store staff to promote eyewear and services, maintain brand standards, and support customers with courtesy and empathy in a

Qualifications

• Experience delivering outstanding customer service to patients or customers.
• Strong communication and active listening skills.
• Empathy and ability to build rapport with diverse groups.

Responsibilities

• Greet patients and customers as they enter the store and identify needs.
• Facilitate sales and promote available products and services.
• Foster a strong partnership between retail and clinical teams.
• Schedule appointments and collect patient history in the system.
• Assist with basic lab tasks and ensure orders are accurate and on time.
• Support management with issue resolution and patient satisfaction.

Skills

Customer service

Communication

Active listening

Empathy

Teamwork

Multi-tasking

Problem solving

Sales orientation

Education

Associate degree or higher

Job description

Stanton Optical is seeking a customer-focused associate at our Longview, Texas location to greet patients, identify needs, and drive sales while coordinating between retail and clinical teams. You’ll schedule appointments, collect patient information, and help ensure a smooth patient experience from check-in to completion.

You will collaborate with technicians and store staff to promote eyewear and services, maintain brand standards, and support customers with courtesy and empathy in a