Patient Care & Optical Lab Technician

Now Optics

Conway (SC)

On-site

USD 42,000 - 66,000

Full time

14 days+
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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
Free eyeglasses (2 per year)
Employee discounts
Paid time off
Professional development

Job summary

Now Optics d/b/a Stanton Optical Brand seeks a Doctor’s Technician to greet patients, facilitate sales, and coordinate between retail and clinical services in our Conway, SC store.

You have 2+ years of customer service experience and an associate degree or certification; strong communication and active listening skills are essential. We offer medical/dental/vision benefits, two free eyeglasses per year, and opportunities for growth.

Qualifications

  • You have an associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
  • You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
  • You have the skills necessary to communicate effectively with a diverse group of people.
  • You implement active listening, build rapport, and empathize with the patients.
  • You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.
  • You have a collaborative spirit, while building respectful and cordial relationships with your team and patients.
  • You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
  • You have a passion for customer satisfaction and maintain a positive demeanor.

Responsibilities

  • Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available.
  • Answer customers' inquiries and gather necessary information to facilitate sales.
  • Foster a strong partnership between the retail team and professional services.
  • Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
  • Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
  • Ensure brand standards by performing basic housekeeping duties when necessary.
  • Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
  • Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
  • Keep track of delivery time commitments to patients to ensure 100% compliance.
  • Other duties as assigned and required

Skills

Customer service
Communication
Multitasking
Active listening
Problem solving
Team collaboration

Education

Associate degree or certification

Job description

Now Optics d/b/a Stanton Optical Brand seeks a Doctor’s Technician to greet patients, facilitate sales, and coordinate between retail and clinical services in our Conway, SC store.

You have 2+ years of customer service experience and an associate degree or certification; strong communication and active listening skills are essential. We offer medical/dental/vision benefits, two free eyeglasses per year, and opportunities for growth.

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