Patient Care & Optical Lab Technician

Now Optics; Conway (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Free eyeglasses (2 per year)

Employee discounts

Paid time off

Professional development

Job summary

Now Optics d/b/a Stanton Optical Brand seeks a Doctor’s Technician to greet patients, facilitate sales, and coordinate between retail and clinical services in our Conway, SC store.

You have 2+ years of customer service experience and an associate degree or certification; strong communication and active listening skills are essential. We offer medical/dental/vision benefits, two free eyeglasses per year, and opportunities for growth.

Qualifications

• You have an associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You implement active listening, build rapport, and empathize with the patients.
• You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.
• You have a collaborative spirit, while building respectful and cordial relationships with your team and patients.
• You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• You have a passion for customer satisfaction and maintain a positive demeanor.

Responsibilities

• Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available.
• Answer customers' inquiries and gather necessary information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients to ensure 100% compliance.
• Other duties as assigned and required

Skills

Customer service

Communication

Multitasking

Active listening

Problem solving

Team collaboration

Education

Associate degree or certification

Job description

Now Optics d/b/a Stanton Optical Brand seeks a Doctor’s Technician to greet patients, facilitate sales, and coordinate between retail and clinical services in our Conway, SC store.

You have 2+ years of customer service experience and an associate degree or certification; strong communication and active listening skills are essential. We offer medical/dental/vision benefits, two free eyeglasses per year, and opportunities for growth.