Optical Doctor’s Technician — Patient Care & Sales

Now Optics; Wilmington (NC); On-site; USD 14,774 - 21,042; Full time

Benefits offered by this job

Medical, dental, and prescription drug coverage

Company-paid life and short-term disability insurance

Free eyeglasses

Paid time off

Professional development opportunities

Job summary

Now Optics, operating as Stanton Optical in Wilmington, NC, is looking for a Doctor’s Technician to ensure an outstanding experience for patients. The role involves providing exceptional customer service, supporting clinical operations, and fostering partnerships with retail teams.

You will collaborate with management to meet both operational and clinical goals while maintaining patient confidentiality and compliance with regulations. Join our dynamic team and help us to make eye care accessible and affordable for everyone.

Qualifications

• 2+ years of experience delivering outstanding customer service.
• Ability to communicate effectively with diverse groups.
• Skills in active listening and building rapport.

Responsibilities

• Provide exceptional customer service and facilitate sales.
• Assist in clinical duties and operational metrics.
• Maintain patient records securely in compliance with HIPAA.

Skills

Customer service

Active listening

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

Now Optics, operating as Stanton Optical in Wilmington, NC, is looking for a Doctor’s Technician to ensure an outstanding experience for patients. The role involves providing exceptional customer service, supporting clinical operations, and fostering partnerships with retail teams.

You will collaborate with management to meet both operational and clinical goals while maintaining patient confidentiality and compliance with regulations. Join our dynamic team and help us to make eye care accessible and affordable for everyone.