Patient Care Navigator - Scheduling & Support

Summit Health Management; Morristown, Northern (NJ, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management is seeking a Patient Service Representative for Internal / Family Medicine in Morristown, NJ. The role focuses on greeting patients, managing registrations, and ensuring smooth patient flow while handling payments and scheduling.

You'll use EHR and Practice Management systems, assist with pre-authorizations, and support clinical staff to maintain timely patient care. Candidates should have a High School diploma, customer-service experience, and strong English

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments and reconciles billing slips to daily schedule.
• Opens and closes batches properly and reconciles collections; prepares deposits and documents corrections.
• Scans insurance cards, processes verifications, updates patient accounts, and demographics.
• Schedules appointments accurately; uses waitlist; confirms future appointments as needed.
• Schedules and enters orders for diagnostic tests following workflows; pre-authorizations as needed.
• Communicates problems or issues to supervisor promptly.
• Performs clerical duties (faxing, photocopying, scanning, filing, mailings).
• Demonstrates flexibility with work schedules and locations.
• Follows downtime procedures and other duties as required.

Skills

Customer service

English communication

Multi-tasking

Basic computer skills

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR systems

Practice Management System

Job description

Summit Health Management is seeking a Patient Service Representative for Internal / Family Medicine in Morristown, NJ. The role focuses on greeting patients, managing registrations, and ensuring smooth patient flow while handling payments and scheduling.

You'll use EHR and Practice Management systems, assist with pre-authorizations, and support clinical staff to maintain timely patient care. Candidates should have a High School diploma, customer-service experience, and strong English